Shipping Policy

All products listed for sale are generally in-stock and can ship same-day if ordered by 4:30 PM PST Monday-Friday. Our logistics staff carefully pick and pack each order to ensure secure and accurate deliveries. Calculated shipping fees include delivery method, ship-to destination and weights, and dimensions. All delivery fees are presented before checkout when ordering online and are available from your sales representative when ordering direct.

Unless otherwise arranged all orders ship via FedEx.

Expedited delivery is available upon request.

Specialized, quality-assured freight shipping options are also available and can be arranged with your account manager.

Return Policy

All non-defective returns must be initiated within 30 days from purchase date. Returns must be pre-authorized by sending an email to RMA@Vitalcomm.net and subsequently received within 15 business days from the date the RMA Number is issued. Defective products are subject to the manufacturer�s return policy, with certain manufacturers requiring direct returns. For more information on defective returns please refer to https://www.vitalcomm.net/rma

Customers are responsible for all return shipping costs, including that for defective merchandise. Packages that arrive COD or Postage Due will be refused.

All products must be received in new, resalable condition. The condition of the product will be determined at the discretion of Vital Communications Inc.

All non-defective items are subjected to a minimum 15% restocking fee, and must be in NEW resaleable condtion. Opened, used items are not returnable.

Packages refused by the customer will be restocked and refunded less 15% plus the cost of any postage due or brokerage fees associated with recovering a refused package.

Shipping charges are not refundable under ANY circumstances.

Advanced Replacements will be processed in special circumstances such as DOA (within 30 days) and/or in accordance with each manufacturers warranty policy.

Advanced Replacement orders are charged at the time of their purchase. All advanced replacement units will be billed upon shipment. If our engineers deem the original unit defective, a store credit will be issued for the advance replacement. If the original unit is not deemed defective or is able to be repaired, it can be returned to you and no credit will be applied to the advanced replacement order. If preferred, a store credit, less a 15% restocking fee can be issued.

Authorized returns will be processed within 7 business days. Unauthorized returns, refused packages and undeliverable packages may take up to 3 weeks for processing and may be refused, returned to you at your expense, or restocked with a fee.

Special Order Products

Special order product purchases cannot be canceled and are non-returnable/non-refundable unless deemed defective by Vital Communications Inc.

Software

Defective software products may be only be exchanged for the same title. Non-defective software that has been opened is not returnable under any circumstances. All software is subject to license agreements or terms established by the software publisher. Please be sure to read and agree to the license before using the software. Software License Keys are NON-RETURNABLE.

Reconditioned/Open Box Products

Reconditioned/Open Box products will be accepted for exchange or repair within 90 calendar days from the purchase date at the discretion of Vital Communications Inc. These products have been previously sold and returned, reconditioned, and repackaged for resale. If no replacement unit is available a credit will be issued accordingly. It is not guaranteed that these products come with all original accessories and software.

Defective Item

Defective items will be repaired or replaced in accordance with its manufacturers guidelines.

Return Shipping Instructions

All items should be packed as received. Units including their boxes must be shipped in outer packaging-do NOT use the product box as the outer shipping container. Please note the authorized RMA number on the outer shipping container. We suggest purchasing Insurance and Signature Confirmation as we are not responsible for any lost or damaged packages. It is also recommended that you ship via UPS or FedEx as USPS Packages can be delayed. All package returns are verifiable only if signed for by a Vital Communications Inc. employee.

Credits/Refunds

If applicable, credits or refunds will be issued upon the completion of the RMA process.

Allworx Phone Warranty

1 Year Standard
1 year of warranty coverage. The defective unit must be shipped in for repair. Reseller is responsible for return shipping cost.

5 Year Standard
5 years of warranty coverage. The defective unit must be shipped in for repair. Resller is responsible for return shipping cost.

5 Year Vital Advantage
5 Years of warranty coverage directly provided by Vital Communications. An advanced replacement is provided along with a pre-paid return shipping label.